Guarantee Policy

Ensure2Pass confidently stands behind all its offerings by giving Unconditional "Full refund" Guarantee. Since the time our online presence started we have never seen people report failure in the exam after using our products. With this feedback we can assure you of the benefits that you will get from our products and the high probability of clearing the exam.


We still understand the effort, time, and money our customer will invest in preparing for your certification test, which makes failure in the exam really painful and disappointing.


If due to any reason you are not able to pass the actual exam even after using our product, we will reimburse the full amount you spent on our products. you just need to mail us your score report along with your account information to address listed below within 7 days of exam. 

Contact Us:

After receiving your request, our staff will handle your requests timely. If your request has been accepted, we'll send you confirmation that the refund has been handled. It can take 5 to 7 business days for the money to reach your account. In the case of a bank transfer refund, it can take up to 2 weeks.

Guarantee Claim is INVALID in the Following Cases:

1) Retired or Wrong Exam purchase will not entertain any claims once the product is received.
2) Guarantee can't be claimed on any exam material that was provided for Free or any exam purchased on discount.
3) Expired order that are no longer accessible or outdated exam products for which update is already released.
4) No Guarantee can be claimed if were not informed about in advance ( at least 3 days) about the exam date by the candidate holds the right to make the final decision regarding claim of FREE Update or Refund.
5) Different person. (Candidate's name is different from payer's name.)
6) Bundles. (The refund is not valid for bundles.)
7) Guarantee Policy is not applicable to ACTC, Avaya, CISSP, Oracle, EMC, HP, IBM, Mac OS X, PMP, SSCP, SAP and GIAC exams as provides only the practice questions for these.
8) Guarantee Policy is not applicable to RHCSA, RHCE, Microsoft MTA, CCIE Lab and OCM Lab exams as these are hand-on lab exams. (We offer actual lab questions but you need to understand and master it.)
For those who give up full refund and want to exchange products, Ensure2Pass would like to offer two free study materials. If other cases that are not on the list appear, Ensure2Pass Reserves Final Interpretation Rights.
9) One fails the exam within 7 days (7 days included) after the purchase. Although our Question & Answers are complete enough for you to understand all the knowledge points, yet less than 7 days is too short a time to learn it well.

Free Update Guarantee

We offer you 90 days of free updates, which means you get updates without any cost within 90 days of purchase. To claim Free Update for the exam material the request must be submitted within 60 days from the purchase date by email to with your login email address.
The Free Update claim includes the following essential information:
1) Order Number:
2) Purchase Date:
3) Order Description (Exam Code):
4) Email receipt from PayPal:
5) Candidate ID/Testing ID for VUE/ Prometric Testing Center:
6) Score/ result sheet must indicate the same name of customer and with PDF format: will arrange the update within 10 days after receiving all of the above mentioned details! Give it a try and you will lose nothing!